Everything you need to know before working with us
These are the questions we hear most often from engineers, procurement managers, and OEM partners evaluating E-Lins as a supplier.
Company & Manufacturing
Why should I choose E-Lins over other industrial router manufacturers?
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E-Lins differentiates on four dimensions: (1) in-house R&D and manufacturing under one roof since 1999; (2) industrial-grade hardware designed for -40 to +70°C, IP68, and ATEX environments; (3) flexible OEM/ODM with MOQ 50 units and full NDA protection; (4) global support in 13 languages across 150+ countries.
Is E-Lins a manufacturer or a trading company?
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E-Lins Technology is a manufacturer, not a trading company. Since 1999, we have designed, engineered and manufactured industrial 4G/5G cellular routers, modems and gateways at our own facility in Shenzhen, China. We do not resell third-party products under our brand.
What is E-Lins' production capacity?
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E-Lins operates 8 high-speed SMT lines at our Shenzhen facility with an annual capacity of 500,000+ units and 99.7% first-pass yield. Every unit undergoes 100% AOI and ICT testing, plus 48-hour burn-in reliability validation.
OEM / ODM
What is the minimum order quantity for E-Lins OEM/ODM?
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The minimum order quantity for E-Lins OEM/ODM customization is 50 units, covering custom firmware, branding and hardware modifications. Full NDA protection is provided from the first inquiry.
What can be customized under the OEM/ODM program?
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Our OEM/ODM program covers: custom firmware (white-label web UI, custom APN presets, feature lockdown, OTA update server), custom branding (logo, color scheme, boot screen, product label, packaging), hardware modifications (enclosure design, antenna configuration, connector customization), and certification support for custom SKUs.
Industries & Applications
Which industries does E-Lins serve?
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E-Lins hardware is deployed across Smart City, Energy & Utilities, Industrial Automation, Transportation, Mining and Agriculture. Additional use cases include traffic management, grid communication, PLC connectivity, fleet management, remote monitoring and harsh environment connectivity.
Certifications & Global Deployment
What certifications do E-Lins products carry?
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E-Lins standard products ship with CE, UKCA, FCC, IC, RoHS and EN 18031. Additional certifications including MIC, KC, RCM, SASO, PTCRB, ATEX and IP68 are available on selected models. All manufacturing is ISO 9001:2015 and ISO 14001 certified.
Does E-Lins support global deployment?
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Yes. E-Lins hardware is deployed in 150+ countries and markets with 1M+ devices connected. Regional support hubs operate in China, Germany, USA, Singapore, UAE, Australia and Brazil, providing pre-sales and technical support in 13 languages.
Ordering & Support
How fast does E-Lins respond to inquiries?
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E-Lins pre-sales inquiries are typically answered within 4 business hours (Mon–Fri, 09:00–18:00 UTC+8). Technical support tickets receive a response within 24 hours. OEM/ODM inquiries are handled within 8 hours.